
Homeowners rate Cruden five-star for second year running
Cruden Homes has retained its prestigious five-star housebuilder rating in the latest independent customer satisfaction survey run by the Home Builders Federation (HBF) in partnership
This latest nomination follows an impressive award season for The Avenue, which has already scooped Housing Development of the Year (Small, Private Sale) at the 2025 Scottish Home Awards and Private Development of the Year (Medium) at the 2025 Homes for Scotland Awards.
Located in the leafy suburb of Barnton, just minutes from Edinburgh’s bustling city centre, The Avenue’s boutique offering includes 48 energy-efficient apartments, penthouses, and executive villas, each built to a high specification.
Fraser Lynes, Chief Executive of Cruden said:
“We are incredibly proud to retain our five-star housebuilder status, particularly in a year where the way customer satisfaction is measured has evolved across the industry.
“This recognition reflects the dedication of our teams and the importance we place on delivering high-quality homes and providing excellent support to our customers throughout their homebuying journey and beyond.”
As part of its continued focus on customer experience, Cruden has recently appointed a new Head of Customer Service and introduced new technology to streamline customer interactions, support requests and service operations.
The annual survey gathers feedback from thousands of new-build homeowners across the UK and remains one of the most respected benchmarks for customer satisfaction within the housebuilding industry.

Cruden Homes has retained its prestigious five-star housebuilder rating in the latest independent customer satisfaction survey run by the Home Builders Federation (HBF) in partnership

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